Frequently Asked Questions

Once your order ships, you'll receive an email with your tracking number and a link to track your delivery. You can also log into your account and view tracking information under "Order History". Most orders are dispatched within 1-2 business days.

We process orders quickly, so please contact us as soon as possible if you need to make changes. If your order hasn't been dispatched yet, we'll do our best to accommodate your request. Once an order has shipped, it cannot be modified, but you can return items under our returns policy.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay. All transactions are securely processed and your payment details are never stored on our servers.

We offer FREE standard shipping on all orders over $90 Australia-wide. For orders under $90, standard shipping is $9.95. Express shipping is available from $12.99. Shipping costs are calculated at checkout based on your location and chosen delivery method.

Standard delivery typically takes 2-8 business days depending on your location. Express delivery takes 1-4 business days. Orders are dispatched within 1-2 business days (Monday to Friday, excluding public holidays).

HUSL Beauty offers a 30-day money-back guarantee from the date you receive your goods. If, within this period, you find yourself dissatisfied with your purchase, email us at hello@huslbeauty.com and tell us what the issue is along with your order number, name and address. See our Returns & Refunds page for full details.

Email us at hello@huslbeauty.com and tell us what the issue is along with your order number, name and address. Then return the items (including any free or promotional items), at your expense, to HUSL Beauty Returns, Suite 202, 115 Military Road, Neutral Bay NSW 2089, clearly identifying your name, address and order number on the return box. As soon as we have them we'll initiate the refund (minus the shipping).

We're sorry if your item arrived damaged! Please contact us within 7 days of receiving your order with photos of the damage. We'll arrange a replacement or full refund as quickly as possible, and you won't need to return the damaged item.

Absolutely. We are an authorised stockist of every brand we carry. All products are sourced directly from brands or their official Australian distributors. We guarantee 100% authenticity on every item we sell.

We've organised our collections by hair type and concern to make it easy to find what you need. You can also use our Find a Pro feature to connect with a hair professional who can recommend products tailored to your specific needs.

We include free samples with orders when available. We also carry travel-size versions of many popular products, which are a great way to try before committing to full-size. Check out our Travel Size collection.

Creating an account is easy! Click the account icon at the top of the page and select "Create Account". You'll need to provide your email address and create a password. Having an account allows you to track orders, save favourites, and checkout faster.

No worries! Click the account icon, then "Login", and select "Forgot Password". Enter your email address and we'll send you a link to reset your password. The link expires after 24 hours for security.